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Add Ons
SVMi-8E Voicemail
SVMi-16E Voicemail
Unified Messaging
OfficeServ Application Suite
CTI (Computer Telephone Integration)
Paging and Sound Systems
Digital Message on Hold
Call Accounting
Brochures
iDCS 500 Brochure (pdf)
iDCS 500 General Description (pdf)
1.5MB
iDCS Digital
Telephone Brochure (pdf)
ITP 5000 Series
VoIP Telephone Brochure (pdf)
OfficeServ
Softphone Brochure (pdf)
OfficeServ Operator
Brochure (pdf)
OfficeServ EasySet Brochure
(pdf)
OfficeServ Call Brochure (pdf)
iDCS 500
Overview
The iDCS 500 is the premier system in Samsung's elite line of telephony products. Its dynamic scalable architecture can accommodate tremendous growth at low incremental
cost, making it the perfect answer for the communications needs of medium and large-sized
organizations
As a forerunner in convergence technology, the iDCS 500 brings together traditional voice and data to create a fully integrated communications solution. With a host of industry leading connectivity features, the iDCS 500 deserves its place at the forefront of the communications revolution.
Networking -connect and integrate remote sites as one
VoIP -use your
private data network or the Internet to connect telephones
Tenant Service
-one system for multiple organizations
Automatic Call
Distribution -advanced call center
Smart display
with context sensitive feature activation
Advanced speed
dialing with dial-by-name directory. No more codes to remember!
Advanced
SVMi Voice mail with
one-touch call back
OfficeServ Suite - computer integration for added
functionality
| System Features | ||
| Account Code Entry Forced - Verified Forced - Not Verified Voluntary Account Code Key All Call Voice Page Attention Tone Authorization Codes Forced Voluntary Auto Attendant† Automatic Hold Background Music Call Activity Display Call Costing Caller Identification† Automatic Number Identification (ANI) Calling Line Identification (CLI) Calling ID Features Name/Number Display Next Call Save Caller ID Number Store Caller ID Number Inquire Park/Hold Caller ID Review List Investigate Abandon Call List Caller ID on SMDR Number to Name Translation Caller ID Send Call Forwarding All Calls Busy No Answer Busy/No Answer Forward DND Follow Me External To Voice Mail Preset Destination Call Forward No Response Call Forward Unconditional Call Hold Exclusive System Remote Call Park and Page Call Pickup Directed Groups Call Waiting/Camp-On Caller Emergency Service ID (CESID) Centrex/PBX Use Chain Dialing Chain Forward Class of Service Common Bell Control Conference Add On (5 Party) Unsupervised Computer Telephone Integration (CTI) Smart Centre Smart Operator TAPI 2.1 |
Customer Set Relocation Data Security Database Printout Daylight Saving Time-Automatic Dialed Number Identification Service (DNIS) Direct In Lines Direct Inward Dialing (DID) T1/Copper Day/Night Routing Busy or Camp-On Option MOH Source Direct Inward System Access (DISA) Direct Trunk Selection Directory Names DISA Security Distinctive Ringing Door Lock Release (Programmable) Door Phones E & M Tie Lines (T1 or Copper) Executive Barge-In (Override) With Warning Tone Without Warning Tone Trunk Monitor or Service Observing External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Ground Start Trunks (T1 or Copper) Hot Line In Group/Out of Group Incoming Call Distribution Incoming/Outgoing Service Individual Line Control ISDN Service Primary Rate Interface (PRI) Basic Rate Interface (BRI) LAN Interface Least Cost Routing Live System Programming From any Display Keyset With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications Message Waiting Key Microphone On/Off per Station Music on Hold—Flexible Music on Hold—Sources Networking Off Premises Extensions (OPX) Operator Group Overflow Operator Station Group Override Code Paging Internal Zones (4) External Zones (4) All Internal All External Page All |
Park Orbits Primeline Selection Private Lines Programmable Line Privacy Programmable Timers Recalls Remote Programming -PC Ring Modes Time Based Routing–Plans Automatic / Manual Holiday Schedule Temporary Override Ring Over Page Secretary Pooling Single Line Connections Speed Dial Numbers Station List (50 Max per station) System List (500 Max) Speed Dial by Directory Station Hunt Groups (30) Distributed Sequential Unconditional Station Message Detail Recording (SMDR) Station Pair SVMi–Integrated Voice Mail System Alarms System Maintenance Alarms System Directory Tenant Services Toll Restriction By Day or Night By Line or Station Eight Dialing Classes Special Code Table Toll Restriction Override Tone or Pulse Dialing Traffic Reporting Transfer Screened/Unscreened Voice Mail Transfer Key With Camp-On Trunk Groups (11) Uniform Call Distribution (UCD)† UCD Groups Call Statistics Agent Pin Numbers Agent Statistics Group Supervisors Printed Reports Universal Answer Virtual Single Line Telephone Voice Mail – Inband Integration VoIP Walking Class of Service †Requires optional hardware and/or software. Ask your dealer for details. |
Station features |
||
| Add-On Module Appointment Reminder Automatic Hold Automatic Privacy Background Music Busy Station Callback Busy Station Indications (BLF) Call Forwarding Call Logs Call Pickup Direct Station Selection (DSS) Do Not Disturb (Override) Do Not Disturb (Programmable) Door Lock Release Exclusive Hold Group Listening Headset Operation Hearing Aid Compatible |
Line Queuing With Callback Line Skipping Loud Ringing Interface Message Waiting Light/Indication Mute Microphone/Handset Off-Hook Ringing Off-Hook Voice Announce (Standard) Off-Hook Voice Announce (Executive) One Time Do Not Disturb One Touch Dialing Keys On-Hook Dialing Programmable Keys Programmed Station Messages Protection From Barge-In Pulse To Tone Switchover Redial Auto Retry Last Number |
Save Number Remote Hold Ring Modes Auto Answer Ring–Eight Tone Choices Voice Announce Ringing Preference Speakerphone Station Lock Terminal Status Indicator Tri-Colored Lights Volume Settings Handset Background Music Ringing Paging Speaker Off-Hook Ring Wall-Mountable Keysets |
Display features |
||
| Account Code Display Call Duration Timer Call For Group Identification Call Processing Information Caller Id Information Calling Party Name Calling Party Number |
Conference Information Date And Time Display Dialed By Name Dialed Number Enhanced Station Programming Identification Of Recalls Identification Of Transfers Message Waiting Caller Number |
Multiple Language Support Outside Line Identification Override Identification Programmed Message Display Soft Keys Stopwatch Timer UCD Supervisor Displays |
| Description: | iDCS 500 | |
| Maximum Ports | 488 | |
| Maximum Cabinets | 3 | |
| Rack Mount | Yes | |
| Wall Mount | Yes | |
| Floor Mount | Yes | |