(software, manuals, user guides, etc.)
For live service
and support, please call us at one of the telephone numbers
||Farmington Hills 248-381-8440
Place a service call online by
About Our Guaranteed Service
Single Point of Contact
Do you ever wonder who you should call first when you are having trouble with a phone or
network connection? (Local Telephone Company, Long Distance Carrier,
Vendor, Network Technician) Relax, you only need to make one call to
I.T.I. We will interface with all other phone companies, long distance
carriers, circuit providers, and equipment vendors.
it's our equipment we'll fix it, if not we'll coordinate repairs with the
company. At no charge!
to see what one of our customers had to say about this.
With over $600,000 in service parts, be assured that a ready spare is always available in
case of trouble. If equipment has to be removed from your site to be repaired,
then I.T.I. will replace the equipment immediately, so that you have
minimal down time!
I.T.I. currently fields seventeen factory
trained technicians and service vehicles. As of April 1, 2005 the
average tenure of our technical staff is 20.1 years,
Our maintenance agreement offers 24 hour, 7 days a week service with
a guarantee of 4 hours response time on emergencies. The agreement covers all parts, labor
and travel at no additional charge.
|EMERGENCY SERVICE (4 hour response)
||A failure which affects 20% or more working stations
||A failure which affects 20% or more working trunks
||A failure which affects an attendant console, rendering it unusable
||A failure of a night answer circuit or
components of same, which prevents night calls from ringing in.
||A failure of a hospital telephone in
emergency or at a nurse's station
||The failure of any President, Vice President, C.E.O., C.F.O.,
or C.I.O., or the Comptroller, or the Service Manager's telephone
||Any ACD system component
||Police, sheriff or fire department
telephones, stock broker telephones, ambulance service's systems, light and power
company's emergency reporting telephones or any other telephone that is required in a life
||If one of these types of emergency exists, it is the
customer's responsibility to tell our service department of the emergency.
SERVICE (24 hour response)
||Routine repair calls are service calls other than those
defined above under emergency repair calls.