1-888-RING-ITI

Frequently Asked Questions (FAQ)

Downloads (software, manuals, user guides, etc.)

For live service and support, please call us at one of the telephone numbers listed below.

Saginaw      989-777-2700	Flint           810-733-7530	Southfield          248-353-6700
Lansing       517-882-1100	Midland     989-839-0423	Farmington Hills 248-381-8440

Place a service call online by clicking here.

About Our Guaranteed Service

Single Point of Contact

Do you ever wonder who you should call first when you are having trouble with a phone or network connection?  (Local Telephone Company, Long Distance Carrier, ISP, Computer Vendor, Network Technician)  Relax, you only need to make one call to I.T.I.  We will interface with all other phone companies, long distance carriers, circuit providers, and equipment vendors.  If it's our equipment we'll fix it, if not we'll coordinate repairs with the responsible company. At no charge!

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Resources

With over $600,000 in service parts, be assured that a ready spare is always available in case of trouble. If equipment has to be removed from your site to be repaired, then I.T.I. will replace the equipment immediately, so that you have minimal down time!

Friendly Technicians

I.T.I. currently fields seventeen factory trained technicians and service vehicles. As of April 1, 2005 the average tenure of our technical staff is 20.1 years, see more.

Guarantee

Our maintenance agreement offers 24 hour, 7 days a week service with a guarantee of 4 hours response time on emergencies. The agreement covers all parts, labor and travel at no additional charge.

EMERGENCY SERVICE (4 hour response)
	A failure which affects 20% or more working stations
	A failure which affects 20% or more working trunks
	A failure which affects an attendant console, rendering it unusable
	A failure of a night answer circuit or components of same, which prevents night calls from ringing in.
	A failure of a hospital telephone in emergency or at a nurse's station
	The failure of any President, Vice President, C.E.O., C.F.O., or C.I.O., or the Comptroller, or the Service Manager's telephone
	Any ACD system component
	Police, sheriff or fire department telephones, stock broker telephones, ambulance service's systems, light and power company's emergency reporting telephones or any other telephone that is required in a life threatening situation
	If one of these types of emergency exists, it is the customer's responsibility to tell our service department of the emergency.
ROUTINE   SERVICE (24 hour response)
	Routine repair calls are service calls other than those defined above under emergency repair calls.